POLICIES
Appointment Deposits:
At Vive Brow Studio, we understand the importance of commitment and respect for both our valued clients and our dedicated team. To ensure fairness and availability for everyone, we have an appointment deposit and cancellation policy in place.
When you book your appointment, we kindly request a $50 non-refundable deposit to secure your spot. This deposit demonstrates your commitment and allows us to allocate the necessary time and resources to provide you with the exceptional service you deserve. Please note, depending on your procedure, it may take anywhere from 1-3 hours and that time is marked off and scheduled just for you. We pride ourselves on meticulous attention to detail and unwavering commitment to quality. The $50 deposit will be deducted from the total cost of your initial service and the remaining balance will be due on your appointment day prior to the service. We appreciate your understanding and cooperation in this matter.
Cancellations Policy:
We understand that unforeseen circumstances may arise, and we will handle each situation with care and empathy. Permanent Makeup Procedures are time-intensive services. In the event that you need to cancel or reschedule your appointment, we kindly ask for at least a 48 hour notice. This allows us to offer the appointment slot to another client. If notice is given to the attending artist/technician no less than 48 hours before the scheduled appointment a refund of your deposit may be granted or applied to a re-scheduled appointment within 60 days of your initial booking date. Any appointments not held within 60 days of initial booking will forfeit the deposit.
*Please note that deposits are non-refundable for cancellations made less than the specified 48 hour notice period.
*Please note that deposits are non-refundable for cancellations made less than the specified 48 hour notice period.
Late or No-Show Policy:
If you find yourself running late, we ask that you notify us as soon as possible. We will do our best to accommodate you within a reasonable timeframe, understanding that unforeseen circumstances can occur. However, please understand that arriving significantly late may result in the need to reschedule as these procedures are time-intensive.
In the unfortunate event of a no-show, where you miss an appointment without prior notice, we deeply regret that we cannot refund any deposits made or recover the time reserved for you. You will need to schedule a NEW appointment in which 50% or FULL PAYMENT of service will be required at time of booking. A $50 DEPOSIT IS NO LONGER ACCEPTABLE.
We want to ensure that all our clients receive the exceptional service they deserve, and no-shows hinder our ability to accommodate others who may be eagerly awaiting our services.
If you encounter such circumstances, please reach out to us as soon as possible, and we will work with you to find a solution that is fair and respectful to all parties involved.
By adhering to our appointment deposit and cancellation policy, you contribute to the smooth operation of our studio and enable us to continue delivering exceptional services to all of our clients.
Touch Up Appointments:
Touch-Ups must be performed within 60 days of original service booked with Vive Brow Studio technicians/artists only, anything beyond this timeframe will be subject to full price and will forfeit the discounted touch-up price.
*We offer our Touch-up/Color Boost service to existing clients who's original service was completed by Vive Brow Studio or its technician/artist. If you have had previous brow work done by another artist outside of our studio please email us at info@vivebrowstudio.com to see if we can perform your service as deposits are non-refundable.
We value your trust and appreciate your understanding. At Vive Brow Studio, we are committed to providing you with an exceptional beauty experience that leaves you feeling radiant and confident.
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